1. Unpack once
Take everything out. Keep the thank-you card. Flatten the outer box when you are done.
You opened the box
You're in.
We already did the research. Use this page to put the kit to work, get help if something is off, or stay in the loop for the next pack.
After the lid lifts
First ten minutes
2. Put it to work
Each item earned its spot by daily use — not by looking good in a haul. Place it where the problem lives.
3. Keep what works
If something is not right, you have 30 days. Defects are covered for two years. Write us with the order number.
If something is off
We stand behind what shipped.
Manufacturing defects are covered for two years. Unused items can come back within 30 days of delivery. No coupon maze — just the order number and a short note.
- 2-year warranty on manufacturing defects
- 30-day returns, item or full pack
- Usually a reply within one business day
What should I do first?
Unpack once, put each item where you will actually use it, then flatten the box for paper recycling. That is the whole ritual.
Something arrived damaged or missing.
Photograph the outer box and the item, then contact us with your order number. If it is a transit or packing fault, we replace it.
Can I return one item from the pack?
Yes. Unused condition and original packaging help us process the refund faster. Full terms are on the quality page.
How do I recycle the packaging?
Outer box and cardboard inserts go in paper recycling. Tissue is paper-based. No plastic filler from us. Details on the packaging page.
Is this a subscription?
No. The pack you opened is a one-time purchase. You can join the list or the club if you want the next drop — nothing renews unless you opt in.
See it in the wild @menstarterpack
Another problem to solve?
Browse the other starter packs, or read how we pick what ships.